What is a Non Geographic Number

A Non Geographic Number is one that is not associated with a geographic location.

• An 0845 number is a Local call non geographic number - Calls are charged at local rates.
• An 0870 number is a National rate number - Calls are charged at national rates.
• Calls to 0844 numbers are charged at approximately 5p per minute.
• Calls to 0871 numbers are charged at approximately 10p per minute.

What costs are involved in running a Number service?

We may charge a one-off set-up fee to activate your Non Geographic Number, except for certain 0844 numbers which are free to activate.

• The set-up varies according to the type of number chosen. We do not charge any monthly or annual rental fees.
• If you route calls to mobile, international or non geographic calls we charge for the routing of the calls at our standard business rates.
• If your 0844, 0845, 0870 or 0871 number is routing to a UK land line number (eg 01 or 02 number) then you do not pay to receive calls. Calls routed to 0800 numbers are charged at prevailing rates excluding VAT.

Do you provide rebates for 0844 and 0871 numbers?

Yes, we may provide rebates for calls made to 0844 and 0871 numbers, respectively, excluding VAT.

Rebates are paid on the last day of the month following the month in which the associated inbound calls are made.

Rebate payments are subject to a minimum amount of £20. Should your inbound call traffic be insufficient in any one calendar month to generate a minimum rebate of £20 then the call rebate will be carried over to the following month’s rebate calculation, you will not lose your entitlement to the rebate.

Will my old numbers be affected?

No, your existing telephone numbers will current to work as previously.

Do you provide telephone support?

Yes, we provide email and telephone support.

How long before my number is activated?

Usually numbers are activated within 2 to 4  working hours of you placing your order. We try and process all other advanced service requests received on the same day.

Can I reserve a number now and tell you my diversion number later?

Yes. You can order your number now and provide the connecting number later.

Can I choose a memorable number?

Yes, note the charge for a number depends on how memorable the number is and what is available.  

Contact us to see if we can help!

To manage your Non Geographic numbers - see our Call Routing packages.